REFUND & RETURN POLICY

Return Eligibility

We support a flexible and customer-friendly return service. Customers can apply for a return for eligible products within 60 days after receiving the goods. All unused, unopened, intact products with original packaging are eligible for return application. For products with quality problems, damaged transportation defects or wrong delivery, we support priority return and refund processing.

Return Process

All return applications need to be initiated through the official customer service channel on our Contact page. Customers need to briefly describe the return reason and provide corresponding product pictures or logistics proof as required. We will review the application quickly and send formal return instructions.

Refund Processing Time

After we receive and verify the returned products completely conform to the return standards, we will initiate the official refund procedure. The refund will be successfully credited to the customer’s original payment account within 5 to 10 working days. The specific arrival time is subject to the processing rules of the customer’s payment platform.

Related Explanations

All eligible returns do not require customers to bear additional handling fees. We adhere to a fair and transparent return and refund mechanism to fully protect every customer’s shopping rights and interests.