CUSTOMER SERVICE POLICY

Service General Principle

We adhere to the customer-first service concept, and provide efficient, professional and friendly after-sales and consultation services for all users. We are committed to solving all shopping and product-related problems for users and protecting every customer’s legitimate shopping rights and interests.

Contact Method

All customer consultation, problem feedback, after-sales application and suggestion submission need to be completed through the official Contact page of the website. We have a professional customer service team to respond to user messages and solve related problems.

Transaction Currency Standard

The unified settlement currency of all transactions on this website is US Dollar (USD). All product prices, discount settlement and refund amounts are calculated and settled in US dollars to ensure transparent and unified transaction standards.

Order & After-Sales Service

We provide full-process service support from order consultation, logistics inquiry, product use guidance to after-sales return and refund. For order exceptions, logistics delays, product quality problems and other situations, users can submit feedback through the contact channel, and we will provide reasonable solutions.

Service Specification

All customer service work is carried out in accordance with the official policy terms published on the website. We maintain fair and standardized service rules for all users, and continuously optimize service efficiency and service quality to bring a reassuring shopping experience for global users.